FAQ/Policies

IF I PLACED AN ORDER, WHEN WILL I RECEIVE IT? 

All orders have a processing time which is 1-10 business days. Shipping for US based orders are usually 1-3 business days. USPS CAN DELAY YOUR PACKAGE DUE TO THE IMPACTS OF COVID-19. We only ship MON-WED for BODY CARE ITEMS DUE TO PRODUCTS SITTING IN A NON CLIMATE AREA.

SAME DAY PICK UP AVAILABLE FOR LOCALS ONLY! MUST HAVE ID, FORM OF PAYMENT USED AND ORDER NUMBER. 

SHIPPING 

House Of Rumorz is not IN CONTROL of the WEATHER, we will do everything in our power to reduce the chance of melting body butters. WE CAN NOT GUARANTEE NO MELTING. 

MELTING BODY BUTTER

PLEASE KEEP IN MIND, THAT MELTING IS POSSIBLE DURING TRANSIT. WE TAKE ALL PRECAUTIONARY RISK TO PREVENT THIS FROM HAPPENING. WE ADVISE PROMPT REMOVAL FROM MAILBOXES, FRONT OR BACK PORCHES OR DIRECT SUNLIGHT. IF YOUR BUTTER DOES MELT DURING TRANSIT JUST POP IT INTO THE REFRIDGERATOR OR NATURALLY LET IT SOLIDIFY AT ROOM TEMPERATURE. DUE TO OUR BUTTERS BEING WHIPPED IF MELTED THE CONTAINER WILL BE HALF FULL. AIR POCKETS NO LONGER EXIST IN THE PRODUCT. 

INVALID ADDRESS

We are no longer ASSURING the correction of addresses. YOUR ADRESS MUST BE CORRECT AT CHECKOUT! Even if you receive an email by us. BE SURE TO INPUT THE CORRECT ADDRESS DUIRNG CHECKOUT!. If we send an email and receive no response within 24 HOURS, your order will be CANCELED AND REFUNDED, MINUS SHIPPING COST AND * UP TO 25% OF THE ORDER. WHY ? BECAUSE YOUR ORDER HAS ALREADY BEEN PACKAGED AND IS READY FOR SHIPMENT.

You MUST ensure your shipping information is correct prior to finalizing your order. We are not liable for an incorrect address. If your package gets returned to us, due to an incorrect address. The order will be refunded (minus the shipping cost & up to a 25% restocking fee) once it is physically back in our possession.

HOW DO I CANCEL OR EDIT AN ORDER?

TO CANCEL AN ORDER AFTER BEING PLACE, PLEASE CONTACT US THROUGH OUR CONTACT FORM WITH THE SUBJECT " ORDER CANCELLATION" FOLLOWED BY YOUR ORDER NUMBER (ex." Order Cancellation (#12345)').

HOW DO I RECEIVE A REFUND?

THERE ARE NO REFUNDS, EVERYTHING IS FINAL SALE.   HOUSE OF RUMORZ DOES NOT ACCEPT ANY RETURNS DUE TO SANITARY REASONS. ONCE ITEMS SHIP OUT WE ARE NO LONGER RESPONSIBLE. WE ONLY REFUND ITEMS THAT WERE INCORRECTLY SENT OR MISSING FROM THE ORDER PLACED. MISSING OR INCORRECT ITEMS MUST BE REPORTED TO US WITHIN 48 HOURS OF BEING DELIVERED WITH PROOF. WE DO NOT SHIP REPLACMENTS UNLESS WE ARE AT FAULT. 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

WE ACCEPT PAYPAL AND THE FOLLOWING CREDIT CARDS THROUGH PAYPAL: VISA, MASTER CARD, DISCOVER AND AMERICAN EXPRESS. 

SAFETY GUIDELINES

Certain of House Of Rumorz LLC. products may contain essential oils, fragrance, butters and oils from natural nuts, seeds and fruits. If you have any allergies, medical conditions or are pregnant, please read the product label carefully and consult your healthcare professional prior to use. We recommend that people who are pregnant, have medical conditions, allergies, sensitive skin and/or other skin concerns perform a patch test and/or consult a healthcare professional prior to use. Discontinue use of any House Of Rumorz LLC product should irritation occur. House Of Rumorz LLC products are for external use only unless stated otherwise. If any minor uses any House Of Rumorz LLC products, it should be only after the legal or parental guardian has discussed the House Of Rumorz LLC product with the minor’s healthcare professional. WE DO NOT CLAIM TO CURE, PREVENT OR TREAT ANY DIAGNOSED SKIN CONDITIONS

PATCH TEST

It's always a good idea to test your skin to check for a reaction from any new products that you are going to use on your skin. If a rash or redness appears, please discontinue using this product. WE DO NOT CLAIM TO CURE, PREVENT OR TREAT ANY DIAGNOSED SKIN CONDITIONS

 

HOW MANY WEARS WILL YOU GET OUT OF THE LASHES?

YOU CAN GET 25 PLUS WEARS OUT OF THESE LASHES WITH THE PROPER CARE!